Doing business process analysis identifies the inefficient or harmful elements which limit performance in the business and helps determine how to improve performance systematically. Without analysis of your processes, teams can be inefficient, work on the wrong things, and are not effective at getting results. Here are some of the situations where Business Process Analysis is used:
- A desire to improve customer satisfaction
- Customer complaints without clear root cause
- Before adding new business software or automation to ensure that the business process is understood and optimized
- Stakeholders are unclear what their process is or should be
Benefits:
- A clear understanding of the process
- Identify options for greater efficiency
- Data on how the business is performing
- Identify obstacles success
- Better training for new employees and consistency among existing employees
