MISSION:

To help clients involved with distribution develop in transformative ways to better serve customers through improving customer support, product support and aftermarket. For those manufacturing products for the industry, provide guidance focused on strategy, technology and services.

COMPETENCY:

Business Process Improvement, Manufacturing Engineering, Industrial Engineering, Customer Support, Product Support, Technical Support, Marketing.

Who We Are:

IDEATE Consulting Group LLC is a U.S.-based consultancy with global experience, devoted to helping organizations operating in the following industries create and capture more value through a focus on relationships with their customers.

  • Equipment Dealers
  • Manufacturers
  • Service Providers

We have been working in and with these industries for the past +25 years. We bring the experience of Fortune 500 best practices and strategies as well as experience working with smaller organizations successfully fostering sustained business growth.

We pride ourselves on being able to understand complex technical and business issues, problem solve, then communicate simply and transfer knowledge back to your team.   We have experience across the supply chain.  We have served in critical roles, working with Component Suppliers, Equipment Manufacturing, Product Development, Service Marketing and Dealer – Aftermarket (Customer Support).

What We Do:

We first work to understand your market and business needs. We bring innovation, ambition, and experience working with larger companies and small-business.

We don’t believe in cookie-cutter solutions. Your business is unique, so is your market and competitors. We take the time to listen and learn from you and your team. Our services will be tailored to your needs.

We bring a fact-based and analytical view of the business that is focused on Six Sigma principles, which is recognized by most large corporations as a sound set of techniques and tools for process improvement and business improvement. It is based on a systematic approach to finding the actual root cause of issues and effective fixes instead of merely implementing what we “believe” will be adequate to resolve the issue.

Aftermarket – Customer Support – Technical Support


We understand the whole business but focus where we are GREAT!