Many of the techniques that were first developed for heavy manufacturing and advanced technology industries also can be applied to service related industries (Service Providers) with even more dramatic results. Service related industries make up about 80% of the U.S economy and a growing amount globally. If you do not instill confidence in your client they will not return for additional services.
Ideate Consulting Group can help businesses that provide services. Service Providers can develop, grow and serve their customers better. We can coordinate to solve difficult problems, improve customer experience and prepare teams to support customers better.
Questions to Ask:
- Are you “firefighting”(reacting to issues) instead of focused on preventing problems?
- Do you waste time and frustrate customers waiting for what you need instead of having it on hand?
- Do you have consistent practices that are proven and followed instead of random or heroic efforts that get random results?
- Do you have clear data to understand what your customers really think of your business?
What we can do for you:
- Program / Project Management
- Setting up or Improving Customer Support Teams
- Process Improvement
- Continuous Quality Improvement
- Customer Relationship Management
- Market Intelligence
- Customized Training Needs