WIP Machines = Service Department Growth

Ignite Strong Service Department Performance

Felix Delgado

Dealerships that want to make their service departments more efficient need to measure performance. Dealer Management Systems (DMS) offer the information that a service manager needs. This action plan can be implemented in transportation or heavy equipment dealership service departments to improve customer satisfaction, sales and profitability.

Consultative Selling

1 Genuine way to Improve Sales: Consultative Selling

Felix Delgado

Product training is normally the focus when the subject of training sales people comes up. Consultative Selling focuses on the soft skills required to connect with customers and partner to help meet their needs. Research has shown that 70% of a customer’s decision to buy is based on a favorable interaction with a sales representative and the organization they represent.