Equipment Dealers serve a unique role as the intermediary between many or one manufacturer. Get access to the advanced skills and experience of our team to improve your customer support strategy to generate new revenue.

Frequently, the revenue potential of parts and service departments is not realized. To grow new equipment sales effectively, parts and service departments must have a specific strategy.

Questions to ask?

• Are you “firefighting” or reacting to issues, instead of being focused on preventing problems?
• Do you waste time and frustrate customers waiting for what you need instead of having it on hand?
• Do you have consistent practices that are proven and followed instead of random or heroic efforts that get random results?
• Do you have clear data to understand what your customers really think of your business?

Tools:

• Market Intelligence
• Program/Project Management
• Process Improvement
• Customer Relationship Management
• Customized Training