Ideate Consulting Group has decades of experience in manufacturing. Improvements in how Manufacturers support customers can yield increased sales, reduce expenses and improve profitability in any market.

Manufacturing Process
Quality Manufacturing needs Quality Support to Succeed

We can help your organization to increase market share, improve quality of your products and grow. Any or all of the tools below can be used to deliver the needed results to help manufacturers support customers better.

Questions to Ask:

  • Are you “firefighting” or reacting to issues, instead of being focused on preventing problems?
  • Do you waste time and frustrate customers waiting for what you need instead of having it on hand?
  • Do you have consistent practices that are proven and followed instead of random or heroic efforts that get random results?
  • Do you have clear data to understand what your customers really think of your business?

Tools:

  • Program/Project Management
  • Creating or Improving Customer Support Teams
  • Process Improvement
  • Customer Relationship Management
  • Market Intelligence
  • Customized Training Needs