Consulting & Training Services
Dealerships that want to make their service departments more efficient need to measure performance. Dealer Management Systems (DMS) offer the information that a service manager needs. This action plan can be implemented in transportation or heavy equipment dealership service departments to improve customer satisfaction, sales and profitability.
Dealerships need the highest Absorption possible. 100% is the minimum goal. Parts & Service Department Absorption is a measurement of business health. High performing dealerships are well beyond the performance level noted above. With changes, including clear strategy and marketing plans specific to your sales of labor, parts, services, and accessories, significant improvements can be made.
Services are not tangible; it is up to you to clearly articulate what your company can do for customers. Service Marketing requires specific strategies.